Frequently Asked Questions (FAQ)
Do you have questions about our services or what we do? Here are a few of the most commonly asked questions about CHS. If this does not fully answer your question or if you are still confused, don't hesitate to contact us! We would be happy and look forward to your questions!
How to make an appointment?
You have many options to make an appointment. You can come in person and visit our departments to make an appointment with our receptionists. You can call 860.249.9625 and ask for the department you are looking for. You can also use our contact us page and get the department extensions!
I don't have insurance. Can you help me?
Don't worry! We have Eligibility Specialists who can help you apply for insurance. They will work with you through the application process and answer all your insurance questions. If you do not qualify for insurance, we also have a sliding fee scale for patients to be able to use our services at a reduced cost!
I applied for the sliding fee discount program, so why do I have a bill?
We are glad to see that you are interested in the sliding fee discount program available at CHS. As we work on processing your application, you are still considered a full fee, self-pay patient. This means that you will be charged the full fee for services.
If it is determined that you qualify for the sliding fee program, our billing department will make the correct adjustments on your bills back to the date of application.
If it is determined you do not qualify for the sliding fee program or have difficulty making your sliding fee payment, don’t worry! Our Billing department will work with you to set up a payment plan that you are comfortable with.
How can I get my test results?
In order for you to get your test results, you must come back to CHS to see your provider or Care Team who will go over the results with you and answer all your questions. You will not be able to get your test results over the phone. If you would like, you can use your patient portal to review your lab results.
What is the patient portal & how do I use it?
A patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection. In order to use the patient portal, you will have a secure username and password that you will use to log into your account. Once you are in your account, you can view your health information such as recent doctor visits or test results.
How do I refill my prescriptions?
Prescription refills can no longer be done over the phone. All prescription refill requests have to be submitted electronically from the pharmacy. If you need a refill, please contact your pharmacy to let them know and they will contact your provider. You can also call the phone number that is on the prescription bottle, then follow the automated messages. Please give yourself time for this process to occur so that you do not run out of medications!
How do I get a referral?
We have Referral Specialists who work on all the specialty referrals. Patients who are new to CHS or are using our Urgent Care walk in will no longer be able to get referrals. If you need a referral, you have to be an established patient at CHS who has a provider and Care Team who knows all your medical needs. Once you are established, your Care Team or provider will order a referral that is deemed appropriate and necessary. Referral Specialists will then work with the specialty offices to schedule you an appointment and they will contact you with the appointment information.
What are the teams & which one am I on?
Teams can be found in the Adolescent, Adult Medicine, and Pediatric department. These Care Teams comprise of doctors, medical assistants, receptions, nurses and whomever you need to manage and coordinate your care. Your team will be in constant communication about your medical needs and will work with each other to ensure that you are receiving the best quality care. Care Teams are divided by color which coordinate with the providers biographies in each department waiting room! If you cannot remember what team you are on, when you are at CHS or on our website, go to the department and find your provider. The color team you are on will be identified there!
How do I volunteer?
We are so excited that you would like to donate your time and energy to CHS! We suggest you look into what type of volunteer opportunity you are looking are. Once you know that you would like to do, please call us so we can direct you to the right department. If you want to volunteer in general at one of CHS' events, then please contact our Outreach and Community programs manager Judy Tallman.
How do I donate?
Your contribution will help CHS to continue and expand our medical, dental, behavioral health and social service programs to those in our community who need it most – families without insurance, children, the elderly and the homeless. CHS is a 501(c)(3) non-profit organization and your contribution is tax deductible. Your gift of any amount is greatly appreciated and will be earmarked for direct patient care.
Please make checks payable to:
Community Health Services, Inc.
Finance Department - Donation
500 Albany Avenue, Hartford CT 06120
What if I need other assistance?
If you need emergency food assistance, we can make sure you get you a bag of food in your hands before you leave. If you need wardrobe assistance, we have ongoing clothing drives in our lobby where you can feel free to take what you need. Every situation is different and we will do our best to help anyone who comes through our doors who asks for help!