Essential Functions:

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Clinical Leadership: 

• Provide direct and indirect clinical leadership to the department, including recruitment, orientation, professional development, clinical supervision, evaluation, quality oversight

• In collaboration with the Chief Medical Officer, develop and implement robust ongoing and focused professional practice evaluation and peer review processes to ensure appropriate levels of quality, safety, and citizenship and ensure provider performance issues are addressed fairly and in a timely manner

• Act as an exemplar clinician by maintaining an active caseload of patients in accordance with organization policies, and procedures, and protocols;

• Participate in clinical call rotations and act as a backup resource for providers during after-hours coverage or other emergency situations

• Arrange and assure supervision for advanced practitioners via formal collaborative and supervisory agreements as well as through informal means, as necessary

• Actively review and remain well-informed of evidence-based practice standards, health care advances and incorporate such standards and advances into the department’s clinical practices

• Support the credentialing and privileging process for clinical staff, by providing input to the Chief Medical Officer as requested regarding the qualifications, competence, and performance of clinical staff

• Support the professional development of clinical staff and maintenance of clinical competencies by identifying training needs and promoting ongoing clinical education opportunities

• Ensure clinical staff compliance with the federal, state, local, and organizational documentation, coding, and billing standards

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Administrative Leadership: 

• Develop and ensure the successful implementation of service line business plans

• Ensure the efficient and effective function of department clinical operations, including patient scheduling, staffing of clinical and support staff, space management, and technology, by participating in the identification and resolution of day-to-day operational issues

• Use data analytic tools to develop, establish, and continuously improve systems to monitor and improve clinical and operational outcomes in the department

• In collaboration with the risk managers as necessary, oversee the appropriate resolution of patient grievances regarding the quality of care

• Contribute to the growth and improvement of the clinical service line by identifying new clinical services and/or improvements to existing services

• Supports the understanding, communication, achievement, and maintenance of departmental quality standards necessary to maintain accreditation through the Joint Commission, NCQA, and/or other accrediting bodies

• With Human Resources, oversee recruitment, onboarding, retention, and engagement of clinical staff

• Provide clinical input on organization committees, as needed, including the Quality Assessment and Performance Improvement Committee

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Knowledge, Skills, and Abilities:

• Masters Degree in Social Work from an accredited college or university

• Valid State of Connecticut license as a Clinical Social Worker

• Five (5) years of successful experience as a practicing LCSW as part of a multi-provider group

• CPT-4 and ICD-10 coding experience

• Seven (7) years of experience practicing in an outpatient or ambulatory setting, especially as part of a multi-provider group

• Five (5) years of senior or director level management experience

• Experience working with socioeconomically diverse populations

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