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Community Care Coordinator

Exempt, Full Time Position


Date Posted: May 2022

Department: Behavioral Health

Community Health Services, Inc. is seeking a Community Care Coordinator for a full time opportunity in our Behavioral Health Department. Reporting to the Practice Manager, the Community Care Coordinator will integrate services to address physical, behavioral, and social determinants of care to achieve the goal of making behavioral health services more accessible and supportive for individuals in need.

Since 1970, Community Health Services has existed to provide comprehensive health care services to the struggling residents of Hartford and Windsor. We were made for the community, by the community, to offer a full spectrum of services to include medical, behavioral health care, dental care, a full-service pharmacy and more. Our goal is to offer our patients a medical home; a place where they can come for all of their needs; a place where the clinical staff know them by their first name. Our dedicated staff demonstrate the good we can do on a daily basis when we provide quality care with dignity to each and every individual. We want to help our patients get all of the health care they need -- when they need it -- so they may too live a healthier and happier life.

The successful candidate will:
  • Have a high school diploma

  • Be fluent in English and Spanish

  • Demonstrate excellent written and verbal skills, to include the ability to comfortably speak in public settings.

  • Have considerable knowledge of functions, activities, requirements, procedures, objectives and regulations of event planning and community engagement.

  • Have experience with community outreach or community organizing

  • Have experience working with individuals with mental health and substance abuse diagnoses

  • Have training in Motivational Interviewing, behavioral activation therapy, or problem-solving treatment

  • Oversee the planning and implementation of outreach strategies to increase the engagement of community members in mental health services

  • Act as a liaison between Community Health Services, Inc./Behavioral Health Department and external organizations through events, presentations, collaborative agreements, etc.

  • Coordinate, organize and plan outreach events in the Hartford and surrounding communities at events, health fairs, job fairs, community events, workshops, and other agency opportunities.

  • Nurture and cultivate relationships with collaborative partners in Hartford and surrounding areas.

  • Maintain a professional demeanor, neat physical appearance, and professional delivery of information as a representative of Community Health Services, Inc./Behavioral Health Department.

  • Maintain a strong clinical understanding of the services provided by the Behavioral Health Department, to include Substance Use, Medication Assisted Treatment (MAT) and the department’s standards of care.

  • Assist with the development of the department’s external communications for community engagement to include printed and digital media items.

  • Develop, Maintain, and Implement a Community Resource Guide as a resource for CHS’s Behavioral Health Department, which will assist in establishing a cohesive set of resources for behavioral health clinical staff in meeting patient needs.

  • Responsible for locating and connecting with members that we believe would benefit from BH services at CHS

  • Provide telephonic, written, digital and face-to-face outreach and engagement services

  • Engage and foster trust, acting as the face of CHS/BH Department and the key point-of-contact to assist members prior to full enrollment into our Department

  • Participate in case conferences related to members enrolled into the program

  • Go above and beyond to connect with patients in a non-judgmental, respectful, and empathic manner to meet their needs and to provide feedback to the Service Coordinator and/or Case Manager

  • Work daily within our custom-built care facilitation platform, which will enable the collection of data, organize information, track tasks, and communicate with Clinical staff.

  • Participates in the planning, coordination, and implementation of community engagement, education, outreach, and support activities designed to enhance access to primary and behavioral health care.

  • Outreach and educational activities include prevention, health promotion, and wellness training events and programs; health screening events, recovery support services, mutual support groups; and referrals to other community resources

  • Strengthens existing, collaborations and establishes new partnerships and patient referral sources in the community.

Some benefit programs available to eligible employees include:
  • Competitive Pay

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • 401(k) Plan and up to 4% Employer Match

  • Generous Paid Time Off

  • 9 Paid Holidays

  • Employer Paid Life Insurance

  • Employer Paid Short Term Disability

  • Employer Paid Long Term Disability

  • Employee Assistance Programs

  • Various Leave Programs - Bereavement, Military, Maternity, and more

COVID-19 Vaccination Requirements

CHS requires all new employees to be vaccinated against Covid-19 prior to starting employment with CHS unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

Community Health Services is An Equal Opportunity/Affirmative Action Employer. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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