Chief Quality Officer

Date Re-Posted: May 21, 2020

Department: Administration

Salary Range: $124,000 - $162,400

Since 1970, Community Health Services has existed to provide comprehensive health care services to the residents of Hartford and Windsor. We were made for the community, by the community, to offer a full spectrum of services to include medical, behavioral health care, dental care, a full-service pharmacy and more. Our goal is to offer our patients a medical home; a place where they can come for all of their needs; a place where the clinical staff know them by their first name. Our dedicated staff demonstrate the good we can do on a daily basis when we provide quality care with dignity to each and every individual. We want to help our patients get all of the health care they need -- when they need it -- so they may too live a healthier and happier life.

Community Health Services, Inc. is seeking a dynamic, mission driven leader to serve as our Chief Quality Officer. As a member of Senior Management Team, the CQO has oversight and responsibility over all quality, risk management and patient safety related activities within the organization.

You're excited about this role because you will...

  • Provide strategic vision and oversight for creating a culture of safety; identify and deploy tools necessary to support safety, including but not limited to enhanced systems of internal and external reporting, root cause analysis and failure mode and effects analysis

  • Provide consultation, motivation and technical assistance to CHS leaders and other staff to identify the most effective ways to organize, manage, finance, and deliver high-quality care

  • Oversee the advancement and continued improvement of the Quality Assessment and Performance Improvement program, including the appropriate monitoring and evaluation of clinical and administrative systems to ensure effective, high quality, efficient operations

  • Advise the executive team and Board of Directors on the design and implementation of new programs by identifying new funding opportunities, drafting prospective programmatic budgets, and determining the costs, benefits, and financial effectiveness of prospective services

  • Oversee patient experience and engagement using surveys and other tools to support data collection, and analysis of data; develop strategies to enhance patient engagement and support a patient-centered approach to care delivery

We're excited about you because you...

  • APRN, BSN, RN with 10+ years of clinical experience in acute care or an equivalent setting

  • Five (5) years of experience in quality assessment and performance improvement management with a demonstrated record of coordinating multiple related projects

  • ECRI certification as a Clinical Risk Manager or eligible to obtain certification within 90 days of hire

  • MSN, MPH, MD or other advanced degree in a healthcare related field

  • Training in Lean or Six Sigma

Some benefit programs available to eligible employees include:
  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • 401(k) Plan and up to 4% Employer Match

  • Generous Paid Time Off

  • 9 Paid Holidays

  • Competitive Pay

  • Employer Paid Life Insurance

  • Employer Paid Short Term Disability

  • Employer Paid Long Term Disability

  • Employee Assistance Programs

  • Worker's Compensation

  • Various Leave Programs - Bereavement, Military, Maternity, and more

Community Health Services is An Equal Opportunity/Affirmative Action Employer. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.