Patient Service Coordinator

Exempt, Full Time Position


Date Re-Posted: November 2020

Department: Behavioral Health

Since 1970, Community Health Services has existed to provide comprehensive health care services to the residents of Hartford and Windsor. We were made for the community, by the community, to offer a full spectrum of services to include medical, behavioral health care, dental care, a full-service pharmacy and more. Our goal is to offer our patients a medical home; a place where they can come for all of their needs; a place where the clinical staff know them by their first name. Our dedicated staff demonstrate the good we can do on a daily basis when we provide quality care with dignity to each and every individual. We want to help our patients get all of the health care they need -- when they need it -- so they may too live a healthier and happier life.

Community Health Services, Inc. is seeking a motivated professional for a Service Coordinator role in our busy Behavioral Health Department.  The Service Coordinator will support the growth and efficient operation of the department by providing front end administrative support for scheduling, billing, and onboarding new patients.  This is a full-time, 40-hour per week position.

The successful candidate will:


  • Education/Experience Level:

    • A Bachelor’s degree in social work, social services, or a related field OR

    • An Associate’s degree with one (1) year of experience in a similar role OR

    • A high school diploma or equivalent with three (3) or more years in a similar role

  • Experience working in a patient-facing healthcare role

  • Familiarity with billing and coding practices in behavioral health practices Proficiency in oral and written Spanish

  • A high level of comfort with Microsoft Office suite products, including Outlook, Word and Excel and with entering data into and extracting information from electronic health record systems

  • Experience running reports, reviewing and analyzing data

  • Excellent organizational and time management skills and the ability to work independently

  • The willingness and ability to effectively engage families from diverse social and ethnic backgrounds

  • A professional demeanor and the ability to remain calm in high pressure situations

  • Demonstrate an understanding and respect for confidentiality and be able to use discretion in handling sensitive situations

  • The ability to network with community resources, problem solve, handle multiple needs at any given time, work with diverse client population and staff.

  • The willingness to produce high quality result and to be held accountable

  • Demonstrate alignment with CHS Core Values and a high level of personal accountability

Some benefit programs available to eligible employees include:
  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • 401(k) Plan and up to 4% Employer Match

  • Generous Paid Time Off

  • 9 Paid Holidays

  • Competitive Pay

  • Employer Paid Life Insurance

  • Employer Paid Short Term Disability

  • Employer Paid Long Term Disability

  • Employee Assistance Programs

  • Worker's Compensation

  • Various Leave Programs - Bereavement, Military, Maternity, and more

Community Health Services is An Equal Opportunity/Affirmative Action Employer. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.