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Practice Manager

Exempt, Full Time Position


Date Posted: April 2022

Department: Behavioral Health

Since 1970, Community Health Services has existed to provide comprehensive health care services to the residents of Hartford and Windsor. We were made for the community, by the community, to offer a full spectrum of services to include medical, behavioral health care, dental care, a full-service pharmacy and more. Our goal is to offer our patients a medical home; a place where they can come for all of their needs; a place where the clinical staff know them by their first name. Our dedicated staff demonstrate the good we can do on a daily basis when we provide quality care with dignity to each and every individual. We want to help our patients get all of the health care they need -- when they need it -- so they may too live a healthier and happier life.

Community Health Services, Inc. is seeking an experienced and dynamic Practice Manager for our Behavioral Health Department. The Practice Manager, in collaboration with the Clinical Director and Assistant Clinical Director, supports general oversight and leadership of our busy department. A vital member of the department leadership team, the incumbent will generate innovative ideas to support the continuous improvement of clinical operations, provider workflow, patient satisfaction and financial performance in accordance with organizational Core Values.

The successful candidate will:
  • Bachelor’s degree in health care administration (or similar) OR Associates degree in health care administration (or similar) and 3+ years of experience in clinical practice management OR High School diploma and 5+ years of experience in clinical practice management

  • Demonstrated successful implementing strategies for improving provider productivity, open access scheduling and/or team-based care

  • Business acumen and knowledge of clinical care delivery to assist in the development and execution of strategies for growth and improvement

  • Demonstrated experience managing daily patient/client flow, including patients who present on a walk-in or urgent care basis

  • Previous experience providing direct supervision – including training and assigning and tracking accountability – to a diverse workforce

  • Superior communication skills and the ability to build and maintain positive and productive relationships with clinical and administrative staff, patients, and external partners and stakeholders

  • An aptitude for collecting, analyzing and presenting data and comfort making defensible, evidence-based decisions

  • Experience making value-added contributions to enterprise-level projects

  • Skill with electronic health records and practice management technology and mastery of Microsoft Office programs such as Excel, PowerPoint and Word Facility

  • Skill in exercising initiative, judgment and discretion to help achieve organization objective

  • A resourceful, problem-solving attitude

  • Alignment with the organizational mission

  • Bilingual in English and Spanish

  • Knowledge and experience with process improvement methodologies

  • Master's in Business Administration (MBA), Master's in Health Care Administration (MHA) and/or Certified Practice Administrator designation

Some benefit programs available to eligible employees include:
  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • 401(k) Plan and up to 4% Employer Match

  • Generous Paid Time Off

  • 9 Paid Holidays

  • Competitive Pay

  • Employer Paid Life Insurance

  • Employer Paid Short Term Disability

  • Employer Paid Long Term Disability

  • Employee Assistance Programs

  • Worker's Compensation

  • Various Leave Programs - Bereavement, Military, Maternity, and more

COVID-19 Vaccination Requirements

CHS requires all new employees to be vaccinated against Covid-19 prior to starting employment with CHS unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

Community Health Services is An Equal Opportunity/Affirmative Action Employer. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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