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Practice Manager

Date Posted: August 2023

Department: Adult Medicine

Since 1970, Community Health Services has existed to provide comprehensive health care services to the residents of Hartford and Windsor. We were made for the community, by the community, to offer a full spectrum of services to include medical, behavioral health care, dental care, a full-service pharmacy and more. Our goal is to offer our patients a medical home; a place where they can come for all of their needs; a place where the clinical staff know them by their first name. Our dedicated staff demonstrate the good we can do on a daily basis when we provide quality care with dignity to each and every individual. We want to help our patients get all of the health care they need - when they need it - so they may too live a healthier and happier life.

Community Health Services, Inc. is seeking a qualified, experienced Practice Manager to oversee our team of Medical Receptionists in our Adult Medicine clinic. The Practice Manager oversees the overall administration of the practice, supports clinical operations, provider workflow, patient satisfaction, and financial performance while assisting with staff recruitment, engagement, and retention.

The successful candidate will:

  • Possess a Bachelor's degree in business administration, health care administration, or a related field, OR an Associate's degree in health care administration or a related field and three (3) years of experience in clinical practice management, OR a high school diploma and five (5) years of experience in clinical practice management.

  • Have two (2) years of experience in a supervisory capacity in a health care practice with multiple providers.

  • Have significant experience with electronic health records and practice management technology

  • Have intermediate proficiency with Microsoft Office Suite, including Word and Outlook

  • Have experience working with socioeconomically diverse, multi-ethnic populations

  • Provide direct supervision to receptionists and other front desk staff, including training, delegating work, and tracking accountability

  • Develop and execute stragegies to optimize provider productivity and to improve appointment scheduling processes

  • Support the effective operation of the revenue cycle by managing the opening and closing of encounters, the insurance verification process, the collection of and closing of encounters, the insurance verification process, and the collection of co-pays and sliding scale fees

  • Assist with departmental budgeting

  • Maintain strong knowledge of federal, state, and private third-party payer guidelines

  • Contribute to a positive patient experience by engaging in service recovery and de-escalation where appropriate

  • Perform other duties as assigned

Some benefit programs available to eligible employees include:

  • Productivity bonus

  • Paid Malpractice and CME

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • 401(k) Plan and up to 4% Employer Match

  • Generous Paid Time Off

  • 9 Paid Holidays

  • Competitive Pay

  • Employer Paid Life Insurance

  • Employer Paid Short Term Disability

  • Employer Paid Long Term Disability

  • Employee Assistance Programs

  • Worker's Compensation

  • Various Leave Programs - Bereavement, Military, Maternity, and more

COVID-19 Vaccination Requirements:

CHS requires all new employees to be vaccinated against Covid-19 prior to starting employment with CHS unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

Community Health Services is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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