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Technical Support Representative

Exempt, Full Time Position

 

Date Posted: April, 2022

Department: Information Technology (IT)

Community Health Services, Inc. is seeking an entry level individual for the position of Technical Support Representative,  Reporting to the IT Director. 

Since 1970, Community Health Services has existed to provide comprehensive health care services to the residents of Hartford and Windsor. We were made for the community, by the community, to offer a full spectrum of services to include medical, behavioral health care, dental care, a full-service pharmacy and more. Our goal is to offer our patients a medical home; a place where they can come for all of their needs; a place where the clinical staff know them by their first name. Our dedicated staff demonstrate the good we can do on a daily basis when we provide quality care with dignity to each and every individual. We want to help our patients get all of the health care they need -- when they need it -- so they may too live a healthier and happier life.

The successful candidate will:

  • Identifies, investigates, and resolves users problems with computer software and hardware.

  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

  • Consults with users to determine steps and procedures taken to identify and resolve the problem.

  • Applies knowledge of computer software, hardware, and procedures to solve problems.

  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

  • Answer incoming Helpdesk calls, enter and triage tickets in the Zendesk Helpdesk system

  • Maintains knowledge of technology innovations and trends.

  • Assist with adds, moves, changes, and maintenance to computers, phones, and printers. 

  • Order computer and printer supplies.

  • Excellent verbal and written communication skills.

  • Excellent interpersonal and customer service skills.

  • Professional and pleasant telephone manner.

  • Ability to explain technical issues to technical and nontechnical employees and customers.

  • Strong analytical and problem-solving skills.

  • Proficient with Microsoft Office Suite or related software.

  • Proficient with or the ability to quickly learn an array of computer hardware and software

  • Performs other related duties as assigned.

Some benefit programs available to eligible employees include:

  • Competitive Pay

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • 401(k) Plan and up to 4% Employer Match

  • Generous Paid Time Off

  • 9 Paid Holidays

  • Employer Paid Life Insurance

  • Employer Paid Short Term Disability

  • Employer Paid Long Term Disability

  • Employee Assistance Programs

  • Various Leave Programs - Bereavement, Military, Maternity, and more

COVID-19 Vaccination Requirements

CHS requires all new employees to be vaccinated against Covid-19 prior to starting employment with CHS unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

Community Health Services is An Equal Opportunity/Affirmative Action Employer. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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